Privacy Policy

1. About This Privacy Policy

This Privacy Policy explains how Rhino Grip Tyres collects, uses, stores, protects and manages personal information when you visit our website, browse our products, contact us, create an account, place an order, request information or otherwise interact with our online services. We respect your privacy and are committed to handling personal information responsibly and in accordance with applicable New Zealand privacy requirements. This policy applies to information collected through our website and through communications connected with our products and services. By using our website, you acknowledge that your information may be handled in the ways described in this Privacy Policy.

2. Information We Collect From You

We may collect personal information that you provide directly when you interact with Rhino Grip Tyres. This may include your name, email address, telephone number, billing address, delivery address, order details, account information, messages, enquiries and other information you choose to provide. When you purchase products from us, we may also collect information necessary to process and fulfil your order, communicate with you and provide customer support. We only request information that is reasonably necessary for the relevant purpose. If you choose not to provide certain information, we may not be able to process an order, respond to an enquiry or provide particular website features or services.

3. Information Collected When You Place an Order

When you purchase Rhino Grip Tyres products through our website, we collect information required to complete and manage your transaction. This may include your name, contact details, billing information, delivery address, products purchased, quantities, order value, transaction status and relevant communication regarding the order. We use this information to confirm your purchase, arrange delivery, provide order updates, respond to questions and maintain appropriate business records. Information relating to your purchase may also be retained where reasonably necessary for accounting, taxation, warranty, customer service, legal or dispute-resolution purposes. We do not use order information for unrelated purposes unless permitted or required by applicable law.

4. Payment and Transaction Information

When you make a payment through our website, payment information may be processed by the payment provider or payment service used for the transaction. Where payment processing is handled by a third party, that provider may collect and process payment details in accordance with its own privacy policy and security practices. Rhino Grip Tyres generally receives information necessary to confirm and reconcile a transaction rather than requiring us to independently store complete payment card details. We may retain transaction references, payment status, order totals and other relevant information needed to administer your purchase. You should review the applicable payment provider’s privacy information before submitting payment details.

5. Information From Contact Forms and Enquiries

If you contact Rhino Grip Tyres through a website form, email, telephone call or another communication channel, we may collect the information you provide so that we can respond to your enquiry. This may include your name, email address, phone number, message, product interests, order information and other details relevant to your request. We use this information to understand your enquiry, provide assistance, answer product questions, resolve issues and follow up where reasonably necessary. We may keep correspondence for an appropriate period to maintain customer service records and manage ongoing matters. Please avoid sending unnecessary sensitive or confidential information through general enquiry forms.

6. How We Use Personal Information

Rhino Grip Tyres may use personal information for purposes connected with operating and improving our business and website. These purposes may include processing and delivering orders, communicating with customers, responding to enquiries, providing product information, managing accounts, processing payments, handling returns or warranty matters, preventing fraud, maintaining records, improving website performance and complying with legal obligations. We may also use information to understand how customers interact with our website and products so that we can improve the online shopping experience. Personal information will not be used for purposes that are materially unrelated to the reason it was collected unless we have a lawful basis to do so.

7. Website Usage, Cookies and Similar Technologies

Our website may use cookies and similar technologies to help the website operate correctly, remember preferences, support shopping functionality and understand how visitors use our website. Cookies may be used to maintain shopping sessions, recognise returning visitors, support security, measure website performance and improve functionality. Some cookies may be placed by third-party services that provide analytics, payment, advertising or other website functionality. Depending on your browser or device settings, you may be able to block, delete or restrict certain cookies. However, disabling essential cookies may affect shopping cart functionality, checkout processes, account features or other parts of the website.

8. Website Analytics and Performance Information

We may collect technical and usage information about how visitors interact with our website. This may include IP address, browser type, device type, operating system, pages viewed, referring pages, approximate geographic information, access times, interactions and other technical information. We may use this information to monitor website performance, identify errors, understand visitor behaviour, improve navigation, maintain security and make our online services more useful. Where analytics services are provided by third parties, those providers may process information according to their own privacy policies and contractual arrangements. We use analytics information primarily in aggregated or operational ways and seek to avoid using it unnecessarily to identify individual customers.

9. Communications and Marketing

If you choose to receive promotional communications from Rhino Grip Tyres, we may use your contact information to send relevant information about products, offers, services, updates or other business communications. Where required by law, we will obtain appropriate consent before sending electronic marketing communications. You can unsubscribe from promotional emails by using the unsubscribe option provided in the communication or by contacting us directly. Even if you opt out of marketing communications, we may still send necessary service-related messages, such as order confirmations, delivery information, account notices, transaction updates or responses to enquiries. We will not treat a marketing preference as a request to stop essential customer communications.

10. Sharing Information With Service Providers

Rhino Grip Tyres may share personal information with trusted third parties where this is reasonably necessary to operate our website, process transactions, fulfil orders or provide services to customers. These parties may include payment processors, ecommerce and website service providers, hosting providers, delivery and courier services, technology providers, analytics providers, email communication services, professional advisers and other contractors supporting our business. We expect service providers handling personal information on our behalf to take reasonable steps to protect that information and use it only for appropriate business purposes. We do not sell personal information to third parties as a commercial product or service.

11. Delivery, Shipping and Order Fulfilment

To deliver products purchased from Rhino Grip Tyres, we may need to provide relevant customer information to delivery, freight or logistics providers. This may include your name, delivery address, telephone number, email address, order information and any delivery instructions required to complete the shipment. We limit information shared for fulfilment to what is reasonably necessary for the delivery process. Delivery providers may contact you regarding delivery arrangements, tracking or issues with your shipment. Their handling of information may also be subject to their own privacy policies. We may retain delivery and order records after fulfilment where necessary for customer service, accounting, warranty, legal or business recordkeeping purposes.

12. Protection and Security of Personal Information

We take reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure, alteration or destruction. Security measures may include access controls, secure website technologies, appropriate authentication procedures, restricted administrative access, system monitoring and the use of reputable service providers. However, no website, online transaction or electronic communication can be guaranteed to be completely secure. You should use appropriate care when choosing passwords and when submitting information online. If we become aware of a privacy or security incident involving personal information, we will assess the incident and take appropriate action in accordance with applicable New Zealand privacy requirements, including notification where legally required.

13. How Long We Keep Personal Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining customer records, processing transactions, resolving disputes, meeting accounting or legal obligations and protecting our legitimate business interests. The appropriate retention period depends on the type of information and the reason it was collected. Order and transaction information may need to be retained longer than general website enquiry information because of accounting, taxation, warranty, legal or business requirements. When information is no longer reasonably required, we may securely delete it, anonymise it or otherwise dispose of it in accordance with our applicable recordkeeping practices.

14. Your Privacy Rights in New Zealand

Under applicable New Zealand privacy law, individuals may have rights relating to personal information held about them. Depending on the circumstances, you may request access to personal information we hold about you and ask us to correct information that is inaccurate, incomplete or out of date. You may also have rights relating to how your information is handled, subject to applicable legal exceptions and requirements. If you wish to make a privacy request, please contact us using the details provided below. We may need to verify your identity before responding to a request. We will handle legitimate privacy requests within the timeframes required by applicable law.

15. Accuracy and Correction of Your Information

We aim to keep personal information accurate, complete and up to date where it is reasonably necessary for the purposes for which we use it. If your name, email address, telephone number, delivery details or other information changes, you can contact us and request that the relevant information be corrected. You should also check information carefully before submitting an order because incorrect delivery or contact information may affect our ability to process or deliver your purchase. If we believe information requires correction, we may update our records where appropriate. We will consider correction requests in accordance with applicable New Zealand privacy requirements and may retain previous information where necessary for legitimate recordkeeping purposes.

16. Children and Young People

Our website and products are intended for general customers and are not specifically directed toward children. We do not knowingly seek to collect unnecessary personal information from children. If a parent or guardian believes that a child has provided personal information to us without appropriate permission, they may contact us and request that we review the information. Where appropriate and legally permitted, we may take reasonable steps to remove or restrict information that should not have been collected. Parents and guardians should supervise younger users when they use online shopping websites and should help them understand the importance of protecting personal information and payment details online.

17. International Disclosure and Third-Party Services

Some technology, payment, hosting, analytics, communication or other service providers supporting our website may operate outside New Zealand or may process information through systems located in another country. Where personal information is disclosed or processed internationally, we take reasonable steps to ensure that the disclosure or handling is undertaken in accordance with applicable privacy requirements. Different countries may have different privacy protections from New Zealand. Third-party providers may also have their own terms and privacy policies governing their handling of information. By using our website and services, you acknowledge that appropriate service providers may process information as reasonably necessary to provide website, transaction, communication and business services.

18. Third-Party Websites and External Links

Our website may contain links to external websites, services or platforms operated by third parties. These websites may have their own privacy policies, security practices, cookies and terms of use. Rhino Grip Tyres is not responsible for the privacy practices or content of third-party websites that we do not operate or control. We recommend reviewing the privacy policy of any external website before providing personal information through it. This is particularly important when using external payment services, social media platforms, delivery tracking services or other third-party systems. Our Privacy Policy applies to information handled by Rhino Grip Tyres and does not automatically apply to external websites.

19. Fraud Prevention and Legal Requirements

We may use and disclose personal information where reasonably necessary to protect our customers, website, business and systems from fraud, abuse, security incidents or other unlawful activity. Information may also be disclosed where required or authorised by law, regulation, court order, government authority or another lawful process. We may retain relevant information when necessary to investigate suspected fraud, resolve disputes, enforce our terms, protect legal rights or meet regulatory and recordkeeping obligations. Any disclosure for these purposes will be limited to information reasonably necessary for the relevant purpose where practicable. We do not disclose personal information simply because a third party requests it without an appropriate basis for doing so.

20. Business Transfers and Changes in Ownership

If Rhino Grip Tyres or the business associated with the website undergoes a merger, restructuring, sale, acquisition, financing, transfer of assets or other significant business change, personal information may form part of the business records transferred as part of that transaction. Where such a transfer occurs, personal information will continue to be handled in accordance with applicable privacy requirements and the purposes for which it was originally collected, subject to any lawful changes. We may also retain information necessary to complete or document a business transaction, meet legal requirements or protect the interests of the business and its customers. We will take reasonable steps to protect information during any such transition.

21. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, products, services, technology, business practices or applicable privacy requirements. When changes are made, the updated version will be published on this website. We encourage visitors and customers to review this page periodically so they remain aware of how personal information may be handled. Where a change is significant, we may provide additional notice where reasonably appropriate or legally required. The updated Privacy Policy will apply from the date it is published unless another effective date is stated. Your continued use of the website after an update indicates that you have reviewed the updated information.

22. Contact Us About Privacy

If you have a question about this Privacy Policy, want to request access to personal information, need to request a correction, have a privacy concern or would like further information about how we handle personal information, please contact Rhino Grip Tyres using the details below. Our team can help direct your request to the appropriate person and provide information about the next steps. Please include enough information for us to understand your request. We may need to confirm your identity before providing access to personal information or making certain changes to our records.

Phone: +64 800 744 661

Email: sales@rhinoattachments.nz

Address: 14 Thomsons Crossing Rd W, 9781, New Zealand

23. Privacy Complaints and Further Assistance

If you believe your personal information has not been handled appropriately, we encourage you to contact us first so that we can understand your concern and investigate the matter. We will review privacy complaints in a reasonable manner and take appropriate steps where an issue is identified. If you are not satisfied with our response, or if you prefer to seek independent assistance, you may contact the Office of the Privacy Commissioner in New Zealand regarding your concern. Nothing in this Privacy Policy is intended to remove or limit any rights or remedies available to you under applicable New Zealand privacy legislation.

Privacy Contact: sales@rhinoattachments.nz

24. Our Commitment to Responsible Information Handling

Rhino Grip Tyres recognises that personal information is entrusted to us by customers and website visitors. We aim to collect only information that is reasonably required, use it for appropriate business purposes, protect it through reasonable safeguards and provide transparency about how it is handled. Whether you are browsing our tyre range, requesting information, placing an order or contacting our team, we seek to manage your information responsibly throughout the customer relationship. If you have questions about any part of this Privacy Policy or would like clarification about a particular use of your information, please contact us using the phone number, email address or postal address provided above.