Shipping Policy

1. Shipping and Delivery Overview

Rhino Grip Tyres aims to provide a straightforward and reliable shipping service for customers purchasing products through our website. We understand that tyres and related products can be important for keeping vehicles, machinery, and equipment operating safely and efficiently, so we work to process orders as promptly as reasonably possible. Shipping arrangements may depend on the product ordered, stock availability, delivery location, order size, and the freight service available for the destination. This Shipping Policy explains how orders are processed, prepared, dispatched, delivered, and handled when unexpected shipping issues occur. By placing an order, customers acknowledge that delivery is subject to the conditions explained in this policy.

2. New Zealand Delivery Areas

We aim to provide delivery services to customers throughout New Zealand, subject to the availability of suitable freight services for the requested destination. Delivery availability can vary depending on whether the address is located in an urban area, rural area, remote location, or another destination requiring special freight arrangements. Some products may also require different transportation methods because of their size, weight, quantity, or handling requirements. Customers should provide a complete and accurate New Zealand delivery address when placing an order. If a particular destination requires additional freight arrangements or cannot be serviced through our standard delivery process, we may contact the customer to discuss the available options before the order is dispatched.

3. Order Processing

Orders are processed after the required order information and payment have been successfully confirmed. Processing may include checking product availability, confirming the customer’s delivery information, preparing the products for transport, and arranging an appropriate freight service. The time required to process an order may vary depending on whether the selected products are currently available, whether products need to be sourced from a supplier, and the complexity or size of the order. Customers should ensure that all information supplied during checkout or ordering is accurate. Where additional information is required before an order can be processed, we may contact the customer using the telephone number or email address provided with the order.

4. Product Availability and Dispatch

Shipping timeframes can be affected by product availability. Products that are available for immediate fulfilment may generally be prepared for dispatch sooner than products that need to be sourced, transferred, ordered from a supplier, or otherwise prepared before shipment. Displaying a product on the website does not necessarily guarantee that it is physically available for immediate dispatch. If an ordered product becomes unavailable or additional time is required before dispatch, we may contact the customer with relevant information. Where an order contains multiple products with different availability, shipping arrangements may vary depending on how the order is fulfilled. Customers can contact us before ordering if they require confirmation of current availability.

5. Delivery Timeframes

Delivery timeframes provided by Rhino Grip Tyres are estimates unless a specific delivery commitment has been expressly confirmed. Actual delivery times can vary according to the destination, freight availability, product availability, order processing time, weekends, public holidays, weather conditions, road conditions, carrier capacity, rural delivery requirements, and other circumstances outside our direct control. A delivery estimate should therefore not be treated as a guaranteed arrival date. We will make reasonable efforts to process orders promptly and provide available shipping information, but we cannot guarantee that a carrier will deliver an order within a particular timeframe where the delay results from circumstances outside our reasonable control.

6. Shipping Charges

Shipping charges may depend on the products ordered, the quantity or weight of the shipment, the delivery destination, the freight service required, and other applicable shipping considerations. Where a shipping charge is displayed during the ordering process, customers should review the amount before completing their purchase. Certain larger, heavier, rural, remote, or otherwise specialised shipments may require additional freight arrangements. If the actual shipping requirements differ materially from the standard shipping calculation, we may contact the customer before dispatch to discuss the applicable freight cost and available options. Customers should contact us before placing an order if they require confirmation of the expected shipping cost for a particular destination or product.

7. Rural and Remote Deliveries

Rural and remote deliveries may require additional handling, longer transit times, or different freight arrangements compared with standard urban deliveries. Customers located in rural areas should provide their complete delivery address and any information necessary for the freight provider to identify the correct destination. Depending on the location and the product being shipped, additional freight charges may apply. If a carrier cannot deliver directly to the supplied address, the customer may be contacted to arrange an alternative delivery location or collection option. We cannot guarantee that every rural or remote address can be serviced under standard delivery arrangements, particularly where access restrictions, vehicle limitations, or freight requirements apply.

8. Delivery Address Requirements

Customers are responsible for providing an accurate and complete delivery address when placing an order. This includes the correct street or rural address, suburb or locality, postcode, contact information, and any relevant delivery instructions. Incorrect, incomplete, or outdated delivery information may cause delays, failed delivery attempts, additional freight charges, or the shipment being returned or redirected. Customers should carefully review their delivery information before submitting an order. If you discover an error after placing an order, contact us as soon as possible. We will make reasonable efforts to update the delivery information before dispatch, but changes cannot always be guaranteed once the shipment has been processed or collected by the freight provider.

9. Delivery Instructions and Access

Customers should provide any practical delivery information that may help a freight provider locate the correct destination and safely complete delivery. This may include relevant access information, business opening hours, contact details, or other reasonable instructions. Customers are responsible for ensuring that the delivery location is reasonably accessible for the type of freight vehicle or service being used. Where a location has restricted access, unusual unloading requirements, limited operating hours, or other conditions that may prevent ordinary delivery, the customer should notify us before dispatch. Additional arrangements may be required in some circumstances, and any resulting costs or delays may need to be addressed before delivery can be completed.

10. Freight Carriers

Rhino Grip Tyres may use appropriate third-party freight or courier services to transport orders to customers. The freight provider used for an order may vary depending on the product, shipment size, destination, availability, and other logistical requirements. Once a shipment has been handed to the relevant freight provider, transit and delivery are also subject to the carrier’s operating procedures and conditions. We will provide available tracking or delivery information where applicable. Customers should use tracking information to monitor the progress of a shipment and should contact us if an order appears to have been delayed, incorrectly delivered, or otherwise affected during transit so that we can investigate the matter with the relevant freight provider.

11. Tracking Information

Where tracking information is available for a shipment, it may be provided to the customer after the order has been dispatched or once the relevant freight provider has generated the tracking information. Tracking updates are generally controlled by the freight provider and may not appear immediately after dispatch. Customers should allow reasonable time for the carrier’s system to register the shipment before assuming that a tracking number is not working. Tracking information may show different stages of transportation, including collection, processing, transit, arrival at a local depot, or delivery. If tracking information has not updated for an extended period or appears inconsistent with the expected delivery progress, customers should contact us so we can assist with investigating the shipment.

12. Delivery Delays

Although we aim to process orders efficiently, delivery delays can occasionally occur. Delays may result from high freight volumes, weather, road closures, public holidays, transport disruptions, supplier delays, incorrect delivery information, rural delivery requirements, carrier processing issues, or other circumstances beyond our control. If we become aware of a significant issue affecting an order, we will make reasonable efforts to provide relevant information and assist with the next steps. A delay does not automatically mean that an order has been lost. Customers should check any available tracking information and contact us if the shipment has remained inactive or undelivered for an unusually long period so that appropriate enquiries can be made.

13. Damaged Packaging or Products

Customers should inspect shipments as soon as reasonably possible after delivery. If packaging appears visibly damaged, crushed, punctured, opened, or otherwise compromised, customers should document the condition with photographs where possible and contact us promptly. If the product itself appears damaged, customers should avoid fitting, modifying, using, or disposing of the product until the issue has been discussed with us where practical. We may request photographs of the packaging, product, labels, and damage to help assess what occurred during transportation. Retaining the original packaging and relevant delivery documentation can also assist with a freight investigation. We will assess reported damage and work with the relevant parties to determine the appropriate next step.

14. Incorrect or Missing Items

If your order arrives with an incorrect product, missing item, incorrect quantity, or other fulfilment issue, please contact Rhino Grip Tyres as soon as reasonably possible. To help us investigate the issue efficiently, please provide your order details together with information about what was received and what was expected. Photographs of the products, packaging, labels, and shipping documentation may be requested where appropriate. Customers should not dispose of products or packaging connected with an order issue until we have had an opportunity to investigate the matter. If the wrong product was supplied, we may provide instructions regarding its return or collection before arranging the appropriate replacement, correction, credit, or other remedy applicable to the circumstances.

15. Delivery Attempts and Missed Deliveries

If a freight provider attempts delivery but cannot complete the delivery because nobody is available, access is unavailable, the address is incorrect, or another delivery condition prevents completion, the carrier may apply its own procedures for re-delivery, depot collection, or other arrangements. Additional charges may apply in some circumstances, particularly where a second delivery attempt, address correction, redirection, special handling, or other service is required. Customers should monitor delivery notifications where available and respond promptly to any carrier communication. If you know that a delivery location may be difficult to access or that no one will be available to receive a shipment, please contact us before dispatch to discuss whether alternative delivery arrangements may be available.

16. Product Weight, Size and Special Freight

Some tyre products and related items may be large, heavy, bulky, or otherwise require freight arrangements different from ordinary parcel delivery. Shipping requirements may therefore depend on the product dimensions, total shipment weight, number of products ordered, destination, and available transport services. Large or unusual shipments may require additional handling or a freight provider capable of safely transporting the goods. If special freight arrangements are necessary, we may contact the customer before dispatch to confirm the delivery arrangements and any applicable additional charges. Customers should not assume that the standard shipping method or price shown for one product will necessarily apply to larger quantities or different products.

17. Multiple-Item Orders

When an order contains multiple products, the items may not always be dispatched together. This can occur where products are stored in different locations, have different availability dates, require different handling, or are supplied through separate fulfilment arrangements. Where an order is split into multiple shipments, customers may receive separate delivery notifications or tracking information. Shipping charges may also depend on the individual freight requirements of the complete order. If part of an order arrives before the remaining products, customers should check the available order and tracking information before reporting an item as missing. If there is any uncertainty about whether an order has been fully dispatched, customers can contact us for assistance.

18. Order Changes and Shipping Address Changes

If you need to change an order or delivery address after placing the order, contact Rhino Grip Tyres as soon as possible. We will make reasonable efforts to accommodate requested changes before the order has been processed or dispatched. However, once a product has been packed, collected, transferred to a freight provider, or entered the delivery network, changes may no longer be possible without additional arrangements or costs. Address corrections, redirections, re-deliveries, or other changes requested after dispatch may be subject to the freight provider’s conditions and charges. Customers remain responsible for providing accurate delivery information and should carefully check their details before submitting an order.

19. Returns and Shipping

Where a product is approved for return, Rhino Grip Tyres will provide appropriate instructions regarding how the product should be returned. Customers should not send products back without first contacting us and receiving return instructions, as an unauthorised return may cause delays in processing the matter. Depending on the reason for the return, the condition of the product, and applicable consumer rights, responsibility for return freight may differ. Products should be securely packaged and protected against damage during return transportation. Where a product is being returned because of an error, fault, damage, or another circumstance covered by applicable rights or an approved remedy, we will assess the circumstances and advise the customer of the appropriate shipping arrangements.

20. Delivery Refusals

Customers should not refuse delivery of an order simply because the shipment is delayed or because the packaging appears different from what was expected. If there is visible damage, an incorrect shipment, or another serious issue, customers should contact Rhino Grip Tyres or the relevant freight provider promptly and follow the instructions provided. Unnecessary refusal of delivery may result in the shipment being returned to the sender and can create additional freight, handling, or processing requirements. If a shipment is returned because the customer refused delivery without an agreed reason, additional arrangements may be required before the order can be resent. Any applicable costs will depend on the circumstances and relevant legal rights.

21. Lost or Missing Shipments

If an order has not arrived within a reasonable period or tracking information indicates that a shipment may have been lost, customers should contact us so that we can investigate with the relevant freight provider. We may require the order number, delivery address, tracking information, and other relevant details to begin an enquiry. Freight investigations can take time because the carrier may need to trace the shipment through its network or confirm the delivery status. Customers should not assume that an order has been permanently lost simply because tracking has not updated immediately. Once the circumstances have been investigated, we will work with the customer and freight provider to determine the appropriate next step based on the available information and applicable rights.

22. Weather and Other Unavoidable Delays

New Zealand weather and transport conditions can affect delivery schedules, particularly where severe weather, flooding, storms, road closures, slips, ferry disruptions, or other events affect freight routes. Other unexpected circumstances may also cause delays, including public emergencies, infrastructure failures, industrial action, supplier interruptions, or significant carrier disruptions. Where such circumstances occur, Rhino Grip Tyres cannot guarantee normal delivery timeframes. We will nevertheless aim to process orders and provide available information as efficiently as reasonably possible. Customers should understand that some delivery delays occur after an order has left our control and may require the freight provider to alter routes, delay transportation, or temporarily suspend delivery to particular areas.

23. Customer Responsibility for Delivery

Customers are responsible for ensuring that the information supplied for delivery is accurate and that the intended delivery location is suitable for receiving the ordered products. This includes ensuring that someone is available to receive goods where a signature or other confirmation is required, where practical access is available, and that any relevant delivery instructions have been supplied. Customers should also promptly respond to requests from freight providers relating to delivery. Where delays, additional charges, or failed delivery attempts result from incorrect information, unavailable access, refusal, or other circumstances within the customer’s control, the customer may be responsible for resulting costs to the extent permitted by applicable law.

24. Shipping Safety and Handling

Tyres and related products should be handled, transported, stored, fitted, and used appropriately for their intended purpose. Customers should take reasonable care when moving or storing delivered products, particularly where products are heavy or bulky. Products should be inspected before installation and should not be used if they appear damaged, defective, or otherwise unsafe. Where professional fitting or installation is appropriate, customers should use a suitably qualified or experienced person and follow relevant manufacturer recommendations. Rhino Grip Tyres is responsible for arranging shipping in accordance with the applicable order and freight arrangements, but customers remain responsible for safe handling after delivery and for ensuring that products are installed and used in accordance with applicable requirements.

25. Communication About Shipping Issues

If you experience a delivery problem, please contact us promptly so that we can investigate the matter. When contacting Rhino Grip Tyres, please provide your name, order number, delivery address, product details, and any available tracking information. For damaged or incorrect shipments, photographs can be particularly useful when assessing the issue. Clear and timely communication allows us to contact the relevant freight provider or supplier and determine what happened. Customers should keep any delivery receipts, shipping labels, packaging, photographs, and other relevant documents until a shipping issue has been resolved. We will make reasonable efforts to assist customers with delivery enquiries and communicate available information about the progress of any investigation.

26. Contact Us About Shipping

If you have questions about delivery areas, shipping costs, order processing, freight arrangements, tracking, delivery delays, damaged shipments, or any other shipping matter, please contact Rhino Grip Tyres directly. Our team can be reached by phone at +64 800 744 661 or by email at sales@rhinoattachments.nz. Our business address is 14 Thomsons Crossing Rd W, 9781, New Zealand. When contacting us about an existing shipment, please include your order number and relevant delivery information where available. Providing complete information will help us identify the order and investigate the shipping matter as efficiently as possible.

27. Changes to This Shipping Policy

Rhino Grip Tyres may update this Shipping Policy from time to time to reflect changes to our products, delivery arrangements, freight providers, business practices, website functionality, or applicable requirements. The latest version of this policy will be made available on the website and will apply from the date it is published, subject to any legal requirements that apply to existing orders. Changes to shipping arrangements may occur where freight services, costs, delivery networks, supplier arrangements, or other logistical circumstances change. Customers should review the current Shipping Policy before placing a new order. Where a significant issue affects an existing order, we will address the matter according to the circumstances of that order, the applicable shipping arrangements, and any rights available under New Zealand law.

28. Applicable Rights and Responsibilities

This Shipping Policy is intended to explain the general shipping arrangements used by Rhino Grip Tyres and should be read together with the website’s Terms and Conditions, Privacy Policy, applicable product information, and any other relevant order documentation. Nothing in this Shipping Policy is intended to exclude, restrict, or modify any consumer guarantee, statutory right, or other legal protection that cannot lawfully be excluded or limited under New Zealand law. Where a mandatory legal requirement applies to a delivery, return, damaged product, faulty product, or other shipping matter, that requirement will take precedence to the extent of any inconsistency. Customers may contact us if they require clarification regarding the shipping arrangements applicable to a particular order.