Terms & Conditions

1. Introduction

These Terms and Conditions govern your use of the Rhino Grip Tyres website and any purchase, enquiry, order, or other transaction made through the website. By accessing this website, browsing our products, submitting an enquiry, placing an order, or otherwise using our services, you agree to comply with these Terms and Conditions. Please read them carefully before using the website or purchasing any product. If you do not agree with any part of these Terms and Conditions, you should not continue to use the website or place an order through it. These terms are intended to explain the responsibilities of Rhino Grip Tyres and our customers and to establish clear expectations regarding products, orders, payment, delivery, returns, warranties, website use, and related matters.

2. About Rhino Grip Tyres

Rhino Grip Tyres supplies tyre products intended for customers throughout New Zealand. We aim to provide reliable products, useful product information, straightforward ordering, and responsive customer support. Product descriptions, specifications, photographs, measurements, availability, pricing, and other information displayed on the website are provided to assist customers in making an informed purchasing decision. While we make reasonable efforts to keep website information accurate and current, product information may change from time to time as manufacturers, suppliers, stock availability, specifications, or market conditions change. Where you require confirmation of a particular specification, application, stock position, or suitability before purchasing, you should contact our team directly so that the relevant details can be checked before your order is confirmed.

3. Website Use

You may use this website for lawful purposes and in accordance with these Terms and Conditions. You must not use the website in any manner that could damage, disable, overburden, interfere with, or impair the operation, security, or availability of the website or its services. You must not attempt to gain unauthorised access to any part of the website, its systems, databases, accounts, or related infrastructure. You must also not use the website to transmit malicious software, harmful code, fraudulent information, unsolicited communications, or material that violates applicable New Zealand laws. We reserve the right to restrict, suspend, or terminate access to the website where we reasonably believe that a user has breached these Terms and Conditions or has used the website in a way that may adversely affect Rhino Grip Tyres, other customers, suppliers, or the website itself.

4. Product Information and Specifications

We make reasonable efforts to ensure that product names, descriptions, specifications, dimensions, photographs, prices, and other information published on the website are accurate. However, minor differences may occur between website information and the actual product supplied. Product images may also be used for illustrative purposes and may not always represent the exact appearance of the product supplied. Manufacturers and suppliers may change product specifications, materials, tread patterns, markings, packaging, or other characteristics without notice. Where a product specification is particularly important to your intended application, you are responsible for confirming the relevant details with us before placing an order. We will endeavour to correct material errors when identified, but the presence of an incorrect or outdated website description does not automatically create an obligation to supply a product on the basis of that error.

5. Product Suitability and Customer Responsibility

Selecting the correct tyre for a particular vehicle, machine, application, terrain, load, operating environment, and usage pattern is important. Product information provided on our website is intended as general guidance and should not be treated as a substitute for checking the requirements of your specific vehicle or equipment. Customers are responsible for providing accurate information when requesting assistance or placing an order. This may include vehicle details, tyre size, load requirements, intended use, operating conditions, and any other information reasonably required to determine suitability. If you are uncertain whether a particular product is appropriate for your application, please contact us before purchasing. We can provide product information and general guidance, but the final responsibility for confirming compatibility and suitability remains with the customer.

6. Pricing and Product Availability

Prices and availability displayed on the website may change without prior notice. We make reasonable efforts to maintain accurate pricing and stock information, but products may become unavailable, delayed, discontinued, or subject to supplier changes after information has been published online. A product being displayed on the website does not necessarily guarantee that the product will remain available at the displayed price until an order is submitted and accepted. Where an obvious pricing, specification, availability, or listing error occurs, we reserve the right to correct the error and, where appropriate, contact the customer before proceeding with the order. If an order cannot be fulfilled because the relevant product is unavailable, we will contact the customer and discuss the available options.

7. Orders and Order Acceptance

Submitting an order through the website constitutes a request to purchase the selected products and does not necessarily mean that the order has been accepted by Rhino Grip Tyres. We may need to verify product availability, pricing, delivery information, payment details, product suitability, or other order information before accepting an order. An order may be declined or cancelled where a product is unavailable, information supplied is materially incorrect, a pricing or listing error has occurred, payment cannot be confirmed, or there is another legitimate reason preventing us from fulfilling the order. Where an order is cancelled after payment has been received, any applicable refund will be processed using an appropriate payment method, subject to any applicable legal rights and the circumstances of the cancellation.

8. Customer Information and Order Accuracy

Customers are responsible for ensuring that all information submitted during an enquiry, checkout, account registration, or order process is accurate and complete. This includes your name, contact details, delivery address, billing information, product selection, tyre specifications, vehicle or equipment information, and any other details necessary to process your order. Incorrect information may result in delivery delays, additional freight charges, an unsuitable product being supplied, or an order being unable to be fulfilled. If you discover that information submitted with your order is incorrect, please contact us as soon as possible. We will make reasonable efforts to assist with corrections before the order has been processed or dispatched, although changes cannot always be guaranteed once an order has entered fulfilment or delivery.

9. Payment

Payment must be made using the payment method or methods made available through the website or otherwise agreed with Rhino Grip Tyres. Customers are responsible for ensuring that payment information supplied is accurate and that sufficient funds or approved credit are available to complete the transaction. An order may not be processed or dispatched until the required payment has been successfully authorised or otherwise confirmed. We may use third-party payment providers to process transactions, and their own terms, conditions, security procedures, and privacy practices may also apply. Rhino Grip Tyres does not generally retain complete payment card information where payment processing is handled by an external payment provider. Any payment-related issue should be raised with us promptly so that we can investigate and assist where appropriate.

10. Delivery and Freight

We aim to arrange delivery within the timeframe communicated at the time of purchase or order confirmation. Delivery timeframes may vary depending on product availability, destination, freight services, weather, public holidays, supplier arrangements, rural delivery requirements, and other circumstances outside our direct control. Any delivery timeframe provided should therefore be treated as an estimate unless expressly confirmed otherwise. Customers should provide a complete and accurate delivery address and any relevant delivery instructions. Additional freight arrangements or charges may apply in circumstances where the delivery location requires special handling, rural delivery, restricted access, redirection, re-delivery, or other services outside ordinary delivery arrangements. We are not responsible for delays caused by circumstances beyond our reasonable control.

11. Inspection of Products on Delivery

Customers should inspect products as soon as reasonably possible after delivery. If packaging appears damaged, opened, crushed, punctured, or otherwise compromised, customers should document the condition where possible and notify us promptly. If the product itself appears damaged, incorrect, incomplete, or materially different from the product ordered, please contact us before using, fitting, modifying, or disposing of the product or its packaging. Photographs and other relevant information may be requested to help us investigate the issue with our freight provider, supplier, or manufacturer. Customers should retain relevant packaging and delivery documentation where a freight or product issue may need to be investigated. Prompt notification helps us assess the circumstances and determine the appropriate next step.

12. Returns and Exchanges

Requests for returns or exchanges should be made by contacting Rhino Grip Tyres as soon as possible and providing the relevant order information and reason for the request. Whether a product can be returned or exchanged may depend on the reason for the request, the condition of the product, whether it has been fitted or used, whether it was specially ordered, and any applicable legal rights. Products should not be returned without prior instructions from our team. Where a return is approved, the customer may be required to ensure that the product is securely packaged and suitable for transport. Certain products or circumstances may be subject to specific return conditions. Nothing in these Terms and Conditions is intended to remove or limit any rights that cannot legally be excluded under applicable New Zealand law.

13. Faulty, Damaged, or Incorrect Products

If you believe that a product supplied by Rhino Grip Tyres is faulty, damaged, defective, or not the product you ordered, please contact us promptly with your order details and a description of the issue. We may request photographs, product identification information, fitting details, usage information, or other evidence needed to assess the matter. Where appropriate, we may arrange inspection, replacement, repair, credit, refund, or another suitable remedy depending on the circumstances and applicable law. Customers should not carry out substantial repairs, modifications, or alterations to a product before contacting us unless immediate action is reasonably necessary for safety. Nothing in these Terms and Conditions limits or excludes consumer rights that apply under New Zealand legislation and cannot lawfully be excluded or restricted.

14. Warranty

Where a product is supplied with a manufacturer’s warranty or other applicable warranty, the relevant warranty terms may apply in addition to these Terms and Conditions. Warranty coverage can vary depending on the product, manufacturer, application, installation, operating conditions, maintenance, misuse, modification, and other circumstances. A warranty does not necessarily cover normal wear and tear, damage caused by incorrect fitting, inappropriate use, accidents, neglect, unauthorised modification, incorrect inflation or operating conditions, or other circumstances outside the applicable warranty requirements. If you believe that a warranty issue has occurred, please contact us with the order details and relevant product information. We will assess the claim and, where appropriate, work with the manufacturer or supplier to determine the applicable remedy.

15. Tyre Fitting, Installation and Maintenance

Tyres should be fitted, balanced, inflated, inspected, and maintained by appropriately qualified or experienced professionals using suitable equipment and procedures. Incorrect installation or maintenance can create serious safety risks and may affect product performance, service life, and warranty eligibility. Customers are responsible for following applicable manufacturer recommendations and ensuring that tyres are operated within their specified load, speed, pressure, vehicle, and application requirements. Regular inspections should be undertaken to identify signs of damage, abnormal wear, punctures, pressure loss, or other conditions that may require professional attention. Rhino Grip Tyres may provide general product information, but unless expressly agreed otherwise, the customer remains responsible for arranging appropriate fitting, installation, servicing, inspection, and ongoing maintenance of the purchased products.

16. Website Content and Intellectual Property

Unless otherwise stated, the content published on this website, including text, product descriptions, graphics, photographs, logos, branding, page layouts, downloadable materials, and other website material, is owned by or licensed to Rhino Grip Tyres or its relevant content providers. You may access and use website content for your personal or legitimate business purposes in connection with using our services and considering or purchasing our products. You must not reproduce, copy, republish, modify, distribute, commercially exploit, or otherwise use website content without appropriate permission, except where such use is permitted by law. Nothing in these Terms and Conditions transfers ownership of any intellectual property rights to you. Rhino Grip Tyres reserves all rights in its intellectual property to the extent permitted by applicable law.

17. Third-Party Websites and Services

The website may contain links, integrations, payment services, delivery services, social media references, or other connections to third-party websites and services. These third-party services may operate under their own terms, conditions, privacy policies, and security practices. Rhino Grip Tyres does not necessarily control or maintain third-party websites and is not responsible for their content, availability, functionality, security, policies, or practices. A link or reference to a third-party website does not necessarily mean that Rhino Grip Tyres endorses or guarantees the third party or its products and services. Customers should review the relevant third party’s terms and privacy information before providing personal information, making payments, or using services provided through an external website or platform.

18. Website Availability and Technical Issues

We aim to keep the website available, functional, secure, and accurate, but we do not guarantee that the website will always operate without interruption, delay, technical faults, errors, or temporary unavailability. Website access may occasionally be affected by maintenance, software updates, hosting issues, telecommunications failures, cyber incidents, supplier systems, payment provider interruptions, or other circumstances beyond our reasonable control. We may modify, suspend, withdraw, or update parts of the website from time to time without prior notice where reasonably necessary. Where a technical issue affects an order or enquiry, customers should contact us so that we can investigate the matter. We will take reasonable steps to restore affected services and correct material website errors when identified.

19. Privacy and Personal Information

When you use the website, submit an enquiry, place an order, or communicate with Rhino Grip Tyres, we may collect information required to provide products and services, communicate with you, process transactions, arrange delivery, respond to enquiries, and manage our business operations. Personal information will be handled in accordance with our Privacy Policy and applicable New Zealand privacy requirements. Customers should ensure that information supplied to us is accurate and should notify us where relevant details change. Where external providers are involved in payment processing, delivery, website hosting, analytics, communications, or other business services, information may be shared with those providers where reasonably necessary to provide the requested service, subject to applicable privacy requirements and our privacy practices.

20. Communications

By providing your contact information when making an enquiry or placing an order, you agree that Rhino Grip Tyres may contact you where reasonably necessary to respond to your enquiry, confirm order details, arrange delivery, discuss product suitability, resolve an issue, or provide information relating to a transaction. We may communicate using the contact details supplied by you, including email or telephone. Customers are responsible for ensuring that the contact information provided is accurate and accessible. If you believe that we have incorrect information or you need to update your contact details, please contact us. Any promotional or marketing communications will be handled in accordance with applicable requirements and our privacy practices, including any applicable unsubscribe or communication preferences.

21. Customer Reviews and Submitted Content

If the website provides functionality allowing customers to submit reviews, comments, photographs, feedback, testimonials, or other material, you are responsible for ensuring that anything you submit is accurate, lawful, relevant, and does not infringe the rights of another person or organisation. You must not submit material that is misleading, defamatory, abusive, discriminatory, unlawful, threatening, obscene, fraudulent, or otherwise inappropriate. By submitting content, you confirm that you have the necessary rights to provide that material and permit Rhino Grip Tyres to use it for legitimate business, website, customer service, or promotional purposes where permitted by law. We may remove or decline to publish submitted content that does not meet our requirements or that we reasonably consider inappropriate.

22. Prohibited Activities

You must not use the website to engage in fraudulent activity, impersonation, unauthorised access, data harvesting, automated abuse, malicious activity, or any other conduct that may harm Rhino Grip Tyres, its customers, suppliers, service providers, or website infrastructure. You must not attempt to bypass website security measures, interfere with website functionality, introduce harmful code, access restricted areas, or obtain information that you are not authorised to access. You must also not use website content, product information, images, branding, or other material for misleading commercial purposes or in a manner that suggests an unauthorised relationship with Rhino Grip Tyres. We may take reasonable steps to protect the website and our business where prohibited activity is suspected.

23. Limitation of Liability

To the maximum extent permitted by applicable law, Rhino Grip Tyres will not be responsible for losses that arise from circumstances outside our reasonable control, including delivery delays, carrier interruptions, supplier delays, website outages, telecommunications failures, natural events, or other external circumstances. We are also not responsible for loss arising from incorrect information supplied by a customer, incorrect product selection, improper fitting, improper maintenance, misuse, unauthorised modification, or use outside the product’s intended application. Nothing in these Terms and Conditions is intended to exclude, restrict, or modify any liability, guarantee, warranty, or consumer right that cannot legally be excluded, restricted, or modified under New Zealand law. Where liability cannot lawfully be excluded, it will apply only to the extent required by law.

24. Events Beyond Our Reasonable Control

Rhino Grip Tyres will not be responsible for a failure or delay in performing an obligation where that failure or delay results from circumstances beyond our reasonable control. Such circumstances may include severe weather, natural disasters, fire, flood, transport disruption, industrial action, supplier failure, equipment failure, telecommunications outages, power interruptions, government action, border restrictions, widespread system failures, cyber incidents, or other events that could not reasonably have been prevented or controlled. Where such an event affects an order or service, we will take reasonable steps to minimise the impact and resume performance when circumstances permit. If a significant delay occurs, we may contact affected customers to provide available information and discuss practical options.

25. Changes to These Terms and Conditions

We may update these Terms and Conditions from time to time to reflect changes to our products, services, website functionality, business practices, legal requirements, or other relevant circumstances. Updated Terms and Conditions will be published on this website and will apply from the date they become effective, subject to any requirements imposed by applicable law. Customers should review the current version before placing an order or using the website. Changes will not be used to remove or retrospectively alter rights that have already accrued where doing so would be unlawful. If a significant change affects an existing transaction, we will deal with that transaction in accordance with the terms and legal requirements applicable to the circumstances at the relevant time.

26. Errors and Corrections

Despite our efforts to maintain accurate website information, errors may occasionally occur. These may relate to product descriptions, pricing, images, availability, specifications, delivery information, or other website content. We reserve the right to correct errors and update information when they are identified. If an obvious error affects an order that has not yet been fulfilled, we may contact the customer to explain the issue and discuss the available options. Where an order has already been processed or supplied, any correction or remedy will be handled according to the circumstances and applicable New Zealand law. Customers should contact us if they believe information displayed on the website is incorrect or if they require confirmation of an important product or order detail.

27. No Unauthorised Resale or Misuse

Unless otherwise agreed with Rhino Grip Tyres, products purchased through the website are supplied for the purchaser’s stated use and are subject to applicable product, safety, warranty, and legal requirements. Customers who intend to resell, redistribute, export, modify, or commercially deploy products may need to obtain additional information or approval before doing so. Any person reselling or supplying products remains responsible for complying with applicable laws and for providing accurate information to their own customers. Rhino Grip Tyres does not authorise customers to represent themselves as an agent, employee, representative, distributor, or official partner of Rhino Grip Tyres unless that relationship has been expressly agreed in writing.

28. Compliance with New Zealand Law

Customers using the website and purchasing products are responsible for complying with all laws and regulations applicable to their use, installation, operation, transportation, storage, and maintenance of the products. This may include requirements relating to vehicle safety, road use, workplace safety, product use, installation, environmental obligations, and other applicable regulatory matters. Rhino Grip Tyres provides products and general product information but does not assume responsibility for determining every legal requirement applicable to a customer’s particular vehicle, workplace, project, industry, or operating environment. Customers should obtain appropriate professional or regulatory advice where required. Nothing in these Terms and Conditions is intended to encourage the use of a product in a manner that would breach applicable laws, safety requirements, manufacturer instructions, or regulatory standards.

29. Consumer Rights

These Terms and Conditions are intended to operate alongside, and not replace, rights and protections that customers may have under applicable New Zealand legislation. Where a statutory right, guarantee, warranty, or remedy applies and cannot legally be excluded or limited, nothing in these Terms and Conditions is intended to exclude or reduce that right. If you believe that a product or service does not meet an applicable legal requirement, please contact us and provide details of the issue. We will consider the matter in accordance with the circumstances, our policies, and applicable law. Customers may also obtain independent advice regarding their legal rights where they are uncertain about the remedies available to them in relation to a purchase.

30. Complaints and Dispute Resolution

We encourage customers to contact us first if they have a complaint, concern, order issue, product issue, delivery problem, or disagreement relating to our products or services. Providing the relevant order number, product details, photographs, correspondence, and a clear description of the issue can help us investigate the matter efficiently. We will review complaints in good faith and aim to communicate clearly about the available options. Where a dispute cannot be resolved directly, either party may consider any dispute resolution process or legal remedy available under applicable New Zealand law. Nothing in these Terms and Conditions prevents a customer from exercising a statutory right or contacting an appropriate consumer or regulatory authority where they are entitled to do so.

31. Contacting Rhino Grip Tyres

If you have questions about these Terms and Conditions, products, orders, delivery, returns, warranties, product suitability, or any other matter relating to our services, you can contact Rhino Grip Tyres using the details below. Our team can assist with general product enquiries and help clarify information before you place an order. For order-related matters, please provide your order number and relevant product details where available so that we can locate the transaction and respond more efficiently. You can contact us by telephone at +64 800 744 661 or by email at sales@rhinoattachments.nz. Our business address is 14 Thomsons Crossing Rd W, 9781, New Zealand.

32. Governing Law and Jurisdiction

These Terms and Conditions are intended to be governed by the laws of New Zealand, subject to any mandatory legal rights or requirements that apply to a particular transaction or customer. Any dispute relating to the website, products, orders, or these Terms and Conditions will be dealt with in accordance with the applicable laws and legal processes of New Zealand. Where a provision of these Terms and Conditions is inconsistent with a mandatory legal requirement, that legal requirement will prevail to the extent of the inconsistency. The remaining provisions will continue to operate to the extent that they remain valid and enforceable. Customers outside New Zealand should contact us before ordering if they require confirmation of international supply or applicable terms.

33. Severability

If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by a competent authority, that provision will be treated as modified or removed only to the extent necessary to make it valid or enforceable, where legally possible. The remaining provisions will continue to apply. The invalidity or unenforceability of one provision does not automatically affect the validity of the remaining provisions. We intend these Terms and Conditions to provide a practical framework for the use of the website and purchase of products while preserving the rights and obligations that apply under New Zealand law. If a provision requires clarification or replacement, the parties should interpret the remaining provisions in a way that most closely reflects their original commercial purpose while respecting applicable legal requirements.

34. Entire Agreement

These Terms and Conditions, together with any applicable product information, order confirmation, privacy information, warranty terms, and other policies expressly incorporated into the website or transaction, form the basis of the agreement between Rhino Grip Tyres and the customer regarding use of the website and purchase of products, subject to any mandatory legal rights. If a specific written agreement or order confirmation contains terms that expressly apply to a particular transaction, those terms may apply to the extent of any inconsistency. Customers should retain copies of order confirmations, invoices, warranty information, and other important transaction documents for their records. If you have any questions about the terms applicable to a specific order, please contact us before proceeding where possible.

35. Contact Details

For questions, product enquiries, order assistance, delivery matters, returns, warranty enquiries, or clarification of these Terms and Conditions, please contact Rhino Grip Tyres directly. Our team can be reached by phone at +64 800 744 661 or by email at sales@rhinoattachments.nz. Written correspondence may be directed to 14 Thomsons Crossing Rd W, 9781, New Zealand. When contacting us about an existing order, please include your order number, name, contact details, and relevant product information where available. Providing complete information helps us identify the matter quickly and provide a more useful response. We recommend contacting us before returning any product or making significant changes to a product that may be the subject of a complaint or warranty enquiry.